Mediation is a way of helping people who are in conflict to reach an agreement that suits all parties involved in the dispute. It is a form of alternative dispute resolution (ADR).
An independent third party, the mediator, assists the parties to negotiate their own solution to a problem. It has a structure and works to an agenda. Any agreement reached is not legally binding but, through agreement, a Court can be invited to translate that into a formal undertaking, in certain disputes.
Mediators use various techniques to open or improve dialogue between disputants. They aim to help the parties reach a written agreement regarding the issues raised. This can be quite simple in its wording and should be realistic and achievable. The mediators will not take sides, or give advice and do not judge individuals. They will ensure that past events and feelings are acknowledged but will try to focus parties on the future and how they would like to see things change. They are not there to make individuals ‘kiss and make up’ and will not insist on apologies being given.
Mediation can be applied across a whole variety of disputes, such as community, family matters, commercial and workplace. Read more…