Who we are

We are a Registered Charity, formed in 2000 to offer mediation to the community of Horsham District. Since then we have gradually expanded services and now cover all of West Sussex.

Our Office Staff

Mediation Co-ordinator

Nick – Mediation Co-ordinator

Mediation Case Worker

Pam – Mediation Case Worker

Christine – Family Mediation Caseworker

Christine - Caseworker

Christine – Mediation Caseworker






Our office is currently staffed by one full time service co-ordinator and two part time caseworkers, providing coverage between the hours of 9.00am and 5.00pm - Monday to Friday. All three staff members are trained mediators in their own right.

Everything is going well now. Airing the matter in a controlled environment certainly did the trick.

We deal with many forms of mediation between individuals, groups or organisations. Mediation is a form of ADR – alternative dispute resolution. Our core business is neighbourhood conflict – primarily neighbour disputes.
We also offer an intergenerational mediation service for conflicts within a family group (including extended families). Whatever you mediation needs are – speak to our trained office staff.

Would you be kind enough to once again thank M, A, & G for their support in helping my neighbours and I resolve our differences so painlessly.″

We use fully trained and accredited, local volunteer mediators to service our casework. Many have been with us for many years and have vast experience in conflict resolution. Our training is accredited with the Open College Network (OCN). Many of our mediators have achieved personal OCN accreditation. We also have mediators who are members of the College of Mediators. Our mediators are spread right across the County. If you are interested in volunteering, watch out for opportunities on our News page.

I was extremely impressed by the conduct of the mediators and the professional way in which they chaired the meeting …

We have eleven years experience in conflict resolution. Whilst we welcome donations, our core services are currently free to the end user. For those cases that we have to charge, our rates are extremely competitive. We currently service at least 300 referrals a year. Testimonials.

A brilliant service - keep up the good work.

What people say about us

Read some of the comments made by past clients over the last year 91% of clients surveyed would recommend our service. 75% of clients report a positive outcome from trying mediation.


Our charity is guided by a Management Committee consisting of a number of trustees (currently 7). It is assisted by a number of non voting Observers and Advisors from statutory authorities, funders and other interested parties.